Quality Policy

The top management at ADIQC is committed to delivering highest quality services aimed at total customer satisfaction by

  • listening to our customers’ voice so that we can understand, meet and exceed their needs and expectations in terms of courtesy of staff, timeliness, accuracy and completeness through our dedicated personnel who have the knowledge, skills and attitude in their respective fields
  • striving to be perceived by our customers as one of the best in class
  • Continually improving our services, procedures and processes
  • making facts based decisions
  • working towards making our business the best in its kind so that all the stake holders, especially employees take pride in being part of it through communicating with them effectively; soliciting their ideas; opinions; suggestions; feedback and responding appropriately; quickly and effectively
  • In the event that one of our customers has a complaint with our services or our actions, reacting immediately and resolving it in the best possible manner
  • doing what we have agreed to, keeping our customers informed of progress all the times, wherever possible
  • Complying with all the applicable requirements including legal requirements
  • Setting quality objectives for performance improvement and business excellence on continual basis

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